Refund & Cancellation Policy

Last updated: June 2026

Smart Couple – Refund & Cancellation Policy

This policy governs refunds and cancellations for Premium Membership fees paid through the Smart Couple App.

1. Premium Membership Fees

All Premium Membership fees paid through the Smart Couple App are for accessing enhanced matrimonial services and features. Membership plans and charges are displayed before payment confirmation.

2. No Refund After Activation

Once a Premium Membership is activated and the services become available to the user, the membership fee is generally non-refundable and non-transferable.

3. Duplicate or Incorrect Transactions

If a user is charged multiple times for the same membership due to a technical error, the duplicate payment may be refunded after verification by our support team.

4. Service Unavailability

In exceptional cases where Premium Services cannot be provided due to a technical issue attributable to Smart Couple, a refund may be considered at our sole discretion after investigation.

5. Membership Cancellation

Users may cancel their Premium Membership at any time. Cancellation will stop future renewals (if applicable), but the current membership benefits will remain active until the membership expiry date.

6. Auto-Renewal Policy

If auto-renewal is enabled for a subscription plan, the subscription will automatically renew before expiry unless cancelled by the user through the respective payment platform (Google Play Store or other payment provider). Users are responsible for managing their subscription settings.

7. No Partial Refunds

No partial refunds will be provided for unused membership periods, inactive usage, profile deletion, account suspension due to policy violations, or voluntary discontinuation of services.

8. Refund Request Process

Eligible refund requests must be submitted within 7 days of the payment date by contacting our support team with: • Registered mobile number • Registered email address • Transaction ID / Payment Reference Number • Reason for refund request

Contact for Refund & Cancellation Queries

Smart Couple Support Team Email: support@srigroupofcompanies.com Website: Smart Couple

Note

Submission of a refund request does not guarantee approval. All refund requests are reviewed and processed according to this Refund & Cancellation Policy.